EpiLonger is pleased to offer a generous 30-day return policy, no questions asked. However, please note that for any product returned with unopened packaging or cancelled while in transit, a 5% restocking fee will apply. For returns of opened product packaging, a 10% restocking fee will be charged. To qualify for a return, products must be in a condition fit for resale, including all original packaging.
To initiate your return process, kindly reach out to us at hello@epilonger.com. Please be aware that returns without prior approval from EpiLonger, or those not using an EpiLonger-provided return label, will unfortunately be refused.
In the event that you receive a product that is defective or damaged, we're on hand to help. Please inform us at hello@epilonger.com immediately, and we will be more than happy to arrange a replacement for you. Failure to report a defective or damaged product assumes acceptance of the item in its received condition. Returns of damaged items without prior notification will not be eligible for processing.