Intense Pulsed Light (IPL) technology represents a contemporary phototherapy advancement, utilizing a spectrum of light wavelengths to penetrate the skin at various depths, achieving multiple dermatological effects.

The primary goal of IPL is to cease unwanted hair growth effectively. Beyond hair removal, it plays a significant role in delaying the skin's aging process by diminishing wrinkles, enhancing skin tone through the treatment of blemishes, and promoting increased hydration and elasticity by boosting collagen production.

Yes, extensive international research has confirmed IPL's safety and efficiency for hair removal purposes. This has established it as both a professional and secure treatment that can be conducted in the comfort of your home.

However, it's advisable to consult with your doctor first if you're on medication that could make your skin more sensitive to light. Additionally, individuals with epilepsy are advised against using IPL devices due to their reliance on light flashes for operation.

A significant benefit of IPL over traditional laser hair removal is its virtually painless process. Most clients experience just a mild warming sensation or slight tingling in the treated area, without any discomfort or pain. Furthermore, our EpiLonger device enhances this experience with its Dynamic Cooling System. This special ice-cold technology rapidly cools the treatment area, protecting the skin, alleviating any sensations of pain or redness, and minimizing pores for silky smooth skin and a more comfortable treatment experience.

EpiLonger is designed for a wide range of skin tones, but it works best on lighter skin with darker hair. The device includes a sensor that adapts the intensity to your skin tone, ensuring safety and effectiveness. However, it's less effective on very dark skin or light blonde, red, and grey hair due to the contrast needed between the melanin in the hair and the skin tone.

You can operate your EpiLonger device in either manual or automatic mode. For more details on how to use it, click HERE.

You can use your handset on any part of your body, including your Brazilian (Bikini area) and face. But please do not use around the eyes (use only below cheekbones).

Note: Our IPL is not suitable for the inner parts of the bikini area (labia minora, vagina, scrotum, or anus).

Yes, you should shave the desired areas with a razor before using your EpiLonger IPL device. Ideally, do this a day before each session to prevent skin irritation.

Avoid using other hair removal methods such as waxing, which removes hair from the root and can reduce the effectiveness of the IPL process.

We recommend using the handset three times a week for the first month to achieve the best results. After that, you can use it once every two weeks or once a month for touch-ups as needed.

To achieve the best results with the EpiLonger device, follow this tailored treatment schedule:

• Weeks 1-4: Use the device 2-3 times per week to kickstart the hair reduction process.
• Weeks 5-6: As you begin to notice less hair regrowth, reduce usage to 2 times per week.
• Weeks 7-8: Transition to using the device once a week to maintain the progress you've achieved.
• After 8 weeks: To sustain your smooth skin, use EpiLonger 1-2 times per month, or as needed, based on your personal hair growth cycle.

You'll start noticing hair growth slowing and becoming thinner within the first 1-3 weeks of using EpiLonger. Significant hair reduction is typically seen around 4-5 weeks, with the majority of hair removed or its growth inhibited by 6-7 weeks. For lasting smoothness and suppressed hair regeneration, continue treatments for over 8 weeks.

Note: Results can vary from person to person. It's important to consistently follow the treatment and adhere to the instructions provided in the user guide.

No, eye protection isn't necessary while using your EpiLonger IPL device. However, each EpiLonger set includes protective glasses for added comfort. It's also advised not to look directly into the light when the device is activated.

While there's no evidence to suggest that IPL has negative effects on pregnant women, its use is not recommended during pregnancy as a precautionary measure.

However, there are no known contraindications for using it while breastfeeding, so you should be able to continue your hair removal process while nursing your baby.

We advise against direct and prolonged sun exposure for 48 hours before and after using the LumiaIPL hair removal device. If you're going to be in the sun between your weekly sessions, applying sunscreen is always wise.

Should you have recently tanned, it's best to wait 2 weeks before starting your treatment with LumiaIPL to ensure the best results and safety.

Avoid using IPL over tattooed areas, as the dark pigments can absorb the light energy, potentially causing skin damage. Use the device around tattoos, carefully avoiding direct contact.

IPL treatments, like those performed with the EpiLonger, can significantly reduce hair growth for extended periods. Due due to the nature of hair growth cycles and individual differences in hair density, color, and skin type, some maintenance sessions may be needed to keep the area hair-free over the long term and ensure continued smooth skin.

After each use, turn off and unplug the device. Wipe the flash window with a soft, dry cloth. Do not use water or cleaning agents. Store the device in a cool, dry place away from direct sunlight. Regular cleaning ensures the device remains effective and extends its lifespan.

1. You can log in our websitdo I track my order status?e with your email and track your order status in "My orders" if you placed the order under your registered account.

2. If the order was placed without signing in, Please click here and enter your Order Number and Email Address to see your order details.

You have a 2-hour window from the time of order placement to request any changes or cancel, provided your order hasn't been processed yet. Our team moves quickly to get your order on its way, so we can't guarantee changes or cancellations will always be possible. Should you need to make an immediate change or cancel, please reach out to our Customer Care team at hello@epilonger.com, including all necessary details of your request, right away.

We're excited for you to receive your order! Here's what to expect: We'll get your order ready and out the door within 7 business days. Keep an eye on your inbox, as we'll send you a shipping confirmation email once it's on its way.

As for arrival, standard shipping generally takes between 5-9 business days, depending on where you are. If you're in a more remote area, it might take a tad longer. We appreciate your patience and can't wait for you to enjoy your purchase!

You can only change the shipping address before your order ships. You can contact us at hello@epilonger.com to send the correct shipping address. Our representatives will help you to correct the address.
Once your order has been shipped, we cannot change the delivery address or delivery options. Customers will be responsible for the re-shipping cost.

If your package is marked as delivered but hasn't arrived, it's likely to turn up within the next few days. Should your package remain missing after a few days, reach out to our Customer Service team at hello@epilonger.com within 14 days from the last update on your tracking. Don't forget to include your order number and tracking details so we can help resolve the issue.

EpiLonger is pleased to offer a generous 30-day return policy, no questions asked. However, please note that for any product returned with unopened packaging or cancelled while in transit, a 5% restocking fee will apply. For returns of opened product packaging, a 10% restocking fee will be charged. To qualify for a return, products must be in a condition fit for resale, including all original packaging.

To initiate your return process, kindly reach out to us at hello@epilonger.com. Please be aware that returns without prior approval from EpiLonger, or those not using an EpiLonger-provided return label, will unfortunately be refused.

In the event that you receive a product that is defective or damaged, we're on hand to help. Please inform us at hello@epilonger.com immediately, and we will be more than happy to arrange a replacement for you. Failure to report a defective or damaged product assumes acceptance of the item in its received condition. Returns of damaged items without prior notification will not be eligible for processing.

Once our team receives and inspects your returned product, our accounting team will initiate your refund within 10-15 business days. An email confirmation will be sent to the email address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

EpiLonger offers a 30-day, hassle-free return policy. To initiate a return or exchange:

1. Contact Us: Email us at hello@epilonger.com with your details and reason for the return. We'll send you a return label.
2. Package & Label: Pack the item(s) in the original box and attach the provided label.
3. Return: Drop off the package at your nearest post office for secure delivery. Share the tracking number with us if expedited handling is needed.
4. Processing: We'll process your return within 1-5 business days of receipt.
5. Refund: After inspection, we'll issue a refund to your original payment method within 10-15 business days.

EpiLonger is dedicated to delivering superior quality in all our devices. We offer a 1-year limited warranty covering material and workmanship defects, starting from the purchase date and expiring a year thereafter.

Our warranty does not extend to damages from misuse, improper care, accidents, unauthorized repairs, exposure to harmful substances, natural disasters, failure to follow our guidelines, loss, normal wear and tear, alterations, or excessive professional or commercial use.